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Frequently Asked Questions


Index

What is ADSL?

How does ADSL work?

With ADSL, if I transmit data while I'm on the telephone, will my phone service transmission be compromised?

Will ADSL Service slow down when there are many simultaneous users?

How does ADSL compare to existing cable modem services?

Can I get this service on my business line?

Does ADSL work on all type of Telephone lines?

Can I use more than 1 computer at my home?

Do I get a static IP address?

What if my computer is not a PC or Apple Macintosh or I'm not using one of the supported Operating Systems?

How can I get a WCT Travel Number?

How long does it take to receive a WCT Travel Number?

What happens if I lose or forget my WCT Travel Number?

Can I access customer service from anywhere in North America?

How can I use the self-programming security feature?

Do WCT Travel Numbers have any monthly or hidden fees?

Can you use your WCT Travel Number from any phone?

Questions and Answers

What is ADSL?

ADSL stands for Asymmetric Digital Subscriber Line. It doesn't actually refer to a line, but to modems that convert a standard copper telephone line into a high-speed digital pipe. The modems are called asymmetric because they transmit data upstream from your home at a different speed than they receive.

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How does ADSL work?

To receive ADSL service, two ADSL modems are required, one on either end of a telephone line. One modem is located in your home, while the second modem is in the nearest telephone central office. These modems are permanently connected to provide "always on" high-speed Internet access. The modems digitally divide your telephone line into 3 separate "channels" that separately handle your standard telephone traffic as well as your upstream and downstream data communications.

We provide asymmetric modem technology for maximum high-speed performance. As people seldom upload the same volumes of data as they download, asymmetric modems provide a larger downstream channel that allows more bandwidth and faster transmission speeds without affecting the speed of upstream data. For example, when you click on a link to see a Web page, your computer sends only that "click" which is a relatively small amount of data. In return, your computer receives a much larger volume of data when the page loads. Expanding the downstream bandwidth enhances speed and performance.

ADSL provides downstream data transmission rates 50 to 150 times faster than a dial-up modem Please note that the exact data transmission rates depend on the length of your phone line to a telephone Central Office.

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With ADSL, if I transmit data while I'm on the telephone, will my phone service transmission be compromised?

No. Regular voice conversations use less than one per cent of a telephone line's capacity. ADSL technology uses the remaining 99 per cent to transmit information 50 to 150 times faster than a conventional 28.8 Kbps modem. ADSL technology takes advantage of unused capacity by dividing a copper telephone line into hundreds of segments, each of which is large enough to carry one telephone call.

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Will ADSL Service slow down when there are many simultaneous users?

No, your ADSL connection is not shared with others. There are no line-ups or traffic jams with ADSL technology because each user has their own dedicated high-speed connection. You may experience some variation in speed if you have more than one computer linked simultaneously to ADSL from your home or when accessing slow Web sites.

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How does ADSL compare to existing cable modem services?

Unlike cable modem service that relies on a network shared by all cable subscribers, ADSL uses technology that provides a dedicated connection between your home and telephone line secure network. Your ADSL connection also provides you with your own dedicated bandwidth. Performance is not degraded during heavy traffic periods. In contrast, cable modem networks are configured as contention networks, which means each user's data must compete for upstream and downstream bandwidth. In addition, ADSL service does not require you to subscribe to cable service.

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Can I get this service on my business line?

Yes. There are four plans available for your business. For further details please refer to

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Does ADSL work on all type of Telephone lines?

ADSL uses the copper phone wires to provide service. If your phone lines uses a fibre-optic connection the service will not work. Service will work with your existing telephone service and SmartTouch features as well as with most Enterphone systems (although an Enterphone may cause a slight interruption in the data stream). The ADSL services are not compatible with Centrix, ISDN, or Inter-Connect lines.

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Can I use more than 1 computer at my home?

Yes, however, each PC will require an IP address.An alternative would be to install a Proxy device such as a Fire Wall

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Do I get a static IP address?

Yes. Each of our ADSL packages provide Static IP addresses.

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What if my computer is not a PC or Apple Macintosh or I'm not using one of the supported Operating Systems?

PCs running Windows 95,98, ME and 2000 or later, Windows NT 3.5 or later, or Mac OS System 7.5.3 or later with Open Transport 1.1 or later will work.

Your computer and operating system must also support HTTP standards. However, customer service and technical support is not available for unsupported platforms or operating systems.

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How can I get a WCT Travel Number?

To order simply call 1.888.720.8255 from anywhere in Canada.

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How long does it take to receive a WCT Travel Number?

It takes approximately 24 to 48 hours.

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What happens if I lose or forget my WCT Travel Number?

If your Travel Number is lost or forgotten please call 1.888.720.8255.

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Can I access customer service from anywhere in North America?

Yes should you need customer service simply dial 1.888.720.8255 from anywhere in North America.

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How can I use the self-programming security feature?

Dial your Travel Number when the system answers press the * key followed by 1.

You will be prompted to enter your box number followed by your password.

You will then be prompted to enter your new password, the new password must contain four digits.

The system will then verify your new password, press 1 to except or any other number to cancel password change.

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Do WCT Travel Numbers have any monthly or hidden fees?

WCT Travel Numbers are charged by the call only; there are no network, administrations, hidden or connections fees.

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Can you use your WCT Travel Number from any phone?

Yes the WCT Travel Number can be used from any phone. No need to pay a quarter when using a payphone.

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